Customer Service Management Degree - Online and Campus Programs

Matching School Ads

At Kaplan University, we offer over 180 degree and certificate programs. With three different ways to learn, you can choose the format that works best for you:

  • Study wherever you have an Internet connection, because almost all of our courses are 100% online, or
  • Take campus-based classes(with day and evening options available), or
  • Combine campus learning with online classes (blended).

Locations:  Cedar Rapids, IA Urbandale, IA

Programs:
  • Associate of Applied Science in Business Administration : Customer Service
  • Associate of Applied Science in Business Administration : Retail Management
  • Associate of Applied Science in Business Administration : Small Business Management
  • And more...

Request Info

You can prepare for a new career with help from Charter College. Our accelerated Associates Degree, and Certificate programs are designed to help you complete your education as quickly as possible. We offer year-round classes and flexible scheduling - study anytime from anywhere. We provide students not only with the technical skills necessary for success, but also job search and placement assistance so you can find new opportunities after graduation.

Locations:  Yakima, WA

Programs:
  • Certificate - Business Office Administration

Request Info

The Secret to Getting Ahead is Getting Started

Congratulations! Your interest in CollegeAmerica is an important first step toward changing your life. A career-focused degree is the key to a new career with a potentially higher income, better benefits, and more satisfaction.

Locations:  Phoenix, AZ Colorado Springs, CO Fort Collins, CO More...

Programs:
  • Business Management & Accounting - Retail Sales Management (AAS)
  • Business Administration (BS)

Request Info

Matching School Ads
It often takes persistence and a friendly temperament to remain in a customer service representative position for long. For many, turning customer service experience into a management role presents an enticing opportunity. Customer service managers work in call centers, chain stores, online ordering centers, and on help desks at banks, online companies, and government agencies. You'll be asked to recruit, train, and oversee customer service representatives in developing their efficiency.

How to Prepare For a Career in Customer Service Management

Having customer service representative experience can be a critical component in building a management career. Nothing substitutes for direct customer-company interactions in sales, shipping, returns, technical support, and in the operations of customer care software that tracks your transactions.

Customer Service Management Education Requirements and Degrees

You can enroll in online customer service management degree programs while you continue to work. Many organizations help some of their employees pursue online masters in management or MBA degrees. Or you may be required to attend ongoing customer service management classes after completing your bachelor's or master's degree. The U.S. Bureau of Labor Statistics (BLS) says that employers prefer managers with advanced training in sales management, human resources, information technology, and leadership.

Salary Ranges for Customer Service Managers and Job Outlook

The BLS reports that the median annual wage in 2008 for service managers was $73,520, with top-tier earners drawing $129,770. According to BLS projections, jobs for customer service managers will grow by 12 percent between 2008 and 2018. New managers will need to direct the work of 400,000 customer service representatives expected to take jobs during the decade.