Customer Service Management Degree - Online and Campus Programs

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You can prepare for a new career with help from Charter College. Our accelerated Associates Degree, and Certificate programs are designed to help you complete your education as quickly as possible. We offer year-round classes and flexible scheduling - study anytime from anywhere. We provide students not only with the technical skills necessary for success, but also job search and placement assistance so you can find new opportunities after graduation.

Locations:  Yakima, WA

Programs:
  • Certificate - Business Office Administration

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Preparing students for professional and personal success is what Berkeley College is all about. From career-focused degree and certificate programs offered in some of today’s most in-demand professions to extensive support resources, YOU are at the center of everything we do at Berkeley. Our commitment to students begins with their very first inquiries.
 

Locations:  Paramus, NJ

Programs:
  • BBA, General Business
  • AAS, Bus Admin-Management
  • BBA, Bus Admin-Management

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As the world is adjusting to new realities, we are prepared to help you work towards a successful future in a manner that is safer for you and the community at large. Here's how:

 

  • We offer in-demand, career-focused education delivered through your local campus using live, interactive synchronous online delivery. There's also the flexibility to transition to an in-seat class environment once the current situation is resolved.

Locations:  Virginia Beach, VA

Programs:
  • Business Administration - Bachelor's

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It often takes persistence and a friendly temperament to remain in a customer service representative position for long. For many, turning customer service experience into a management role presents an enticing opportunity. Customer service managers work in call centers, chain stores, online ordering centers, and on help desks at banks, online companies, and government agencies. You'll be asked to recruit, train, and oversee customer service representatives in developing their efficiency.

How to Prepare For a Career in Customer Service Management

Having customer service representative experience can be a critical component in building a management career. Nothing substitutes for direct customer-company interactions in sales, shipping, returns, technical support, and in the operations of customer care software that tracks your transactions.

Customer Service Management Education Requirements and Degrees

You can enroll in online customer service management degree programs while you continue to work. Many organizations help some of their employees pursue online masters in management or MBA degrees. Or you may be required to attend ongoing customer service management classes after completing your bachelor's or master's degree. The U.S. Bureau of Labor Statistics (BLS) says that employers prefer managers with advanced training in sales management, human resources, information technology, and leadership.

Salary Ranges for Customer Service Managers and Job Outlook

The BLS reports that the median annual wage in 2008 for service managers was $73,520, with top-tier earners drawing $129,770. According to BLS projections, jobs for customer service managers will grow by 12 percent between 2008 and 2018. New managers will need to direct the work of 400,000 customer service representatives expected to take jobs during the decade.