Customer Service Management Degree - Online and Campus Programs

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 The Secret to Getting Ahead is Getting Started

Congratulations! Your interest in Stevens-Henager College is an important first step toward changing your life. A career-focused degree is the key to a new career with a potentially higher income, better benefits, and more satisfaction.

Locations:  Boise, ID Orem, UT Idaho Falls, ID More...

Programs:
  • Business Management & Accounting - Retail Sales Management (AAS)
  • Business Administration (BS)

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Since 1977, Keiser University has maintained a practical, hands-on approach to career-focused education to help our students achieve their personal and professional goals. 

 

Keiser University is a private, not-for-profit university.

Locations:  Tallahassee, FL Miami, FL Fort Myers, FL More...

Programs:
  • Master in Business Administration - Management
  • Bachelor of Arts in Business Administration with a concentration in Management
  • Joint Master of Science in Education - Master of Business Administration
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Making the decision to earn your degree and pursue your career goals could be the best decision you ever make. Enroll at ECPI University and you’ll join a collaborative and fostering learning environment, surrounded by faculty and staff who are there to support you through the entire process.


What sets ECPI University apart? Just ask the employers who hire our graduates. Since 1966, more than 3,800 employers have looked to ECPI for talented professionals who are capable of entering the workplace and doing the job right on the very first day. That’s because our curriculum is designed to meet the needs of today’s highly-specialized job market.

 

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Locations:  Glen Allen, VA

Programs:
  • Business Administration - Bachelor's

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It often takes persistence and a friendly temperament to remain in a customer service representative position for long. For many, turning customer service experience into a management role presents an enticing opportunity. Customer service managers work in call centers, chain stores, online ordering centers, and on help desks at banks, online companies, and government agencies. You'll be asked to recruit, train, and oversee customer service representatives in developing their efficiency.

How to Prepare For a Career in Customer Service Management

Having customer service representative experience can be a critical component in building a management career. Nothing substitutes for direct customer-company interactions in sales, shipping, returns, technical support, and in the operations of customer care software that tracks your transactions.

Customer Service Management Education Requirements and Degrees

You can enroll in online customer service management degree programs while you continue to work. Many organizations help some of their employees pursue online masters in management or MBA degrees. Or you may be required to attend ongoing customer service management classes after completing your bachelor's or master's degree. The U.S. Bureau of Labor Statistics (BLS) says that employers prefer managers with advanced training in sales management, human resources, information technology, and leadership.

Salary Ranges for Customer Service Managers and Job Outlook

The BLS reports that the median annual wage in 2008 for service managers was $73,520, with top-tier earners drawing $129,770. According to BLS projections, jobs for customer service managers will grow by 12 percent between 2008 and 2018. New managers will need to direct the work of 400,000 customer service representatives expected to take jobs during the decade.