Social and Human Service Assistants

Career, Salary and Education Information

What They Do: Social and human service assistants provide client services in a variety of fields, such as psychology, rehabilitation, and social work.

Work Environment: Many social and human service assistants work for nonprofit organizations, for-profit social service agencies, and state and local governments. They generally work full time, and some work nights and weekends.

How to Become One: Requirements for social and human service assistants vary, although they typically have at least a high school diploma and must complete a brief period of on-the-job training.

Salary: The median annual wage for social and human service assistants is $37,610.

Job Outlook: Employment of social and human service assistants is projected to grow 17 percent over the next ten years, much faster than the average for all occupations. A growing elderly population and rising demand for social services are expected to drive demand for these workers. Job opportunities are expected to be good.

Related Careers: Compare the job duties, education, job growth, and pay of social and human service assistants with similar occupations.

Following is everything you need to know about a career as a social and human service assistant with lots of details. As a first step, take a look at some of the following jobs, which are real jobs with real employers. You will be able to see the very real job career requirements for employers who are actively hiring. The link will open in a new tab so that you can come back to this page to continue reading about the career:

Top 3 Social Service Assistant Jobs

  • AYS Social Service Assistant - Swing Shift - Looking Glass - Eugene, OR

    As a Social Service Assistant (SSA) you are in charge of maintaining sight and sound supervision of our AYS clients. You must be a positive role model and youth mentor for the teens in our care. You ...

  • Social Services Assistant - Hale Makua Kahului - Ohana Pacific Management Company - Kahului, HI

    The Position: We're looking for passionate Social Services Assistant to provide range of services to community residents and families from the time of admission, during their stay and through ...

  • Social Service Assistant Supervisor - Looking Glass Community Services - Eugene, OR

    The Social Service Assistant Supervisor (SSA Supervisor) is responsible for the proper functioning of assigned shifts and the supervision of Social Service Assistants (SSAs) and of clients in the ...

See all Social Service Assistant jobs

Top 3 Human Service Assistant Jobs

  • Human Services Assistant 2 - Counselor Assistant - Department of Human Services - 97077, OR

    Human Services Assistant 2 - Counselor Assistant Job Description: Do you want the opportunity to ... service to apply for a Counselor Assistant . In this you will, role you will provide direct ...

  • Bay Cove Human Services - Administrative Assistant - Transitions of Boston - Bay Cove Human Services - Framingham, MA

    ... services . Process orders for department equipment and supplies. Maintain insurance records of vendors used by department. Process and coordinate vehicle and real property insurance claims. Assist in ...

  • Administrative Assistant II - Pioneer Human Services - Everett, WA

    We are currently looking for a Administrative Assisant II with a passion for human services . This ... The Administrative Assistant II is responsible, for the planning, coordination and implementation ...

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What Social and Human Service Assistants Do[About this section] [To Top]

Social and human service assistants provide client services, including support for families, in a wide variety of fields, such as psychology, rehabilitation, and social work. They assist other workers, such as social workers, and they help clients find benefits or community services.

Duties of Social and Human Service Assistants

Social and human service assistants typically do the following:

  • Help determine what type of aid their clients need
  • Work with clients and other professionals, such as social workers, to develop a treatment plan
  • Help clients find assistance with daily activities, such as eating and bathing
  • Research services, such as food stamps and Medicaid, that are available to clients
  • Coordinate services provided to clients
  • Help clients complete paperwork to apply for assistance programs
  • Check in with clients to ensure that services are provided appropriately

Social and human service assistants have many job titles, including case work aide, clinical social work aide, family service assistant, social work assistant, addictions counselor assistant, and human service worker.

Social and human service assistants help clients identify and obtain benefits and services. In addition to initially connecting clients with benefits or services, social and human service assistants may follow up with clients to ensure that they are receiving the intended services and that the services are meeting their needs. They work under the direction of social workers, psychologists, or other community and social service workers.

With children and families, social and human service assistants ensure that the children live in safe homes. They help parents get needed resources for their children, such as food stamps or childcare.

With the elderly, these workers help clients stay in their own homes and live under their own care whenever possible. Social and human service assistants may coordinate meal deliveries or find personal care aides to help with the clients' day-to-day needs, such as running errands and bathing. In some cases, human service assistants help look for residential care facilities, such as nursing homes.

For people with disabilities, social and human service assistants help find rehabilitation services that aid their clients. They may work with employers to make a job more accessible to people with disabilities. Some workers find personal care services to help clients with daily living activities, such as bathing and making meals.

For people with addictions, human service assistants find rehabilitation centers that meet their clients' needs. They also may find support groups for people who are dependent on alcohol, drugs, gambling, or other substances or behaviors.

With veterans, assistants help people who have been discharged from the military adjust to civilian life. They help with practical needs, such as locating housing and finding ways to apply skills gained in the military to civilian jobs. They may also help their clients navigate the services available to veterans.

For people with mental illnesses, social and human service assistants help clients find the appropriate resources to help them cope with their illness. They find self-help and support groups to provide their clients with an assistance network. In addition, they may find personal care services or group housing to help those with more severe mental illnesses care for themselves.

With immigrants, workers help clients adjust to living in a new country. They help the clients locate jobs and housing. They may also help them find programs that teach English, or they may find legal assistance to help immigrants get administrative paperwork in order.

With former prison inmates, human service assistants find job training or placement programs to help clients reenter society. Human service assistants help former inmates find housing and connect with programs that help them start a new life for themselves.

With homeless people, assistants help clients meet their basic needs. They find temporary or permanent housing for their clients and locate places, such as soup kitchens, that provide meals. Human service assistants also help homeless people find resources to address other problems they may have, such as joblessness.

Work Environment for Social and Human Service Assistants[About this section] [To Top]

Social and human service assistants hold about 417,600 jobs. The largest employers of social and human service assistants are as follows:

Individual and family services 30%
Nursing and residential care facilities 12%
Local government, excluding education and hospitals 11%
State government, excluding education and hospitals 10%
Community and vocational rehabilitation services 9%

Social and human service assistants work in offices, clinics, hospitals, group homes, and shelters. Some travel around their communities to see clients.

Social and Human Service Assistant Work Schedules

Most social and human service assistants work full time. Some work nights and weekends.

How to Become a Social or Human Service Assistant[About this section] [To Top]

Get the education you need: Find schools for Social and Human Service Assistants near you!

Requirements for social and human service assistants vary, although they typically have at least a high school diploma and must complete a brief period of on-the-job training.

Some employers require a criminal background check. Social and human service assistants also may need a valid driver's license.

Education for Social and Human Service Assistants

Although a high school diploma is typically required, some employers prefer to hire workers who have relevant work experience or education beyond high school. A certificate or an associate's degree in a subject such as human services, gerontology (working with older adults), or social or behavioral science is becoming more common for workers entering this occupation.

Human service degree programs train students to observe and interview patients, carry out treatment plans, and handle people who are undergoing a crisis. Many programs include fieldwork to give students hands-on experience.

The level of education that social and human service assistants have completed often determines the responsibilities they are given. Those with a high school diploma are likely to do lower level work, such as helping clients fill out paperwork. Assistants with some college education may coordinate program activities or manage a group home.

Social and Human Service Assistant Training

Many social and human service assistants, particularly those without any postsecondary education, undergo a short period of on-the-job training. Because such workers often are dealing with multiple clients from a wide variety of backgrounds, on-the-job training in case management helps prepare them to respond appropriately to the different needs and situations of their clients.

Advancement for Social and Human Service Assistants

For social and human service assistants, additional education is almost always necessary for advancement. In general, advancement to case management or social work jobs requires a bachelor's or master's degree in human services, counseling, rehabilitation, social work, or a related field.

Important Qualities for Social and Human Service Assistants

Communication skills. Social and human service assistants talk with clients about the challenges in their lives and assist them in getting help. These workers must be able to listen to their clients and to communicate the clients' needs to organizations that can help them.

Compassion. Social and human service assistants often work with people who are in stressful and difficult situations. To develop strong relationships, they must have compassion and empathy for their clients.

Interpersonal skills. Social and human service assistants must make their clients feel comfortable discussing sensitive issues. Assistants also build relationships with other service providers to become familiar with all of the resources that are available in their communities.

Organizational skills. Social and human service assistants must often complete lots of paperwork and work with many different clients. They must be organized in order to ensure that the paperwork is filed properly and that clients are getting the help they need.

Problem-solving skills. Social and human service assistants help clients find solutions to their problems. They must be able to listen carefully to their clients' needs and offer practical solutions.

Time-management skills. Social and human service assistants often work with many clients. They must manage their time effectively to ensure that their clients are getting the attention they need.

Social and Human Service Assistant Salaries[About this section] [More salary/earnings info] [To Top]

The median annual wage for social and human service assistants is $37,610. The median wage is the wage at which half the workers in an occupation earned more than that amount and half earned less. The lowest 10 percent earned less than $27,910, and the highest 10 percent earned more than $59,490.

The median annual wages for social and human service assistants in the top industries in which they work are as follows:

Local government, excluding education and hospitals $46,950
State government, excluding education and hospitals $37,610
Individual and family services $37,370
Community and vocational rehabilitation services $36,160
Nursing and residential care facilities $34,030

Most social and human service assistants work full time. Some work nights and weekends.

Job Outlook for Social and Human Service Assistants[About this section] [To Top]

Employment of social and human service assistants is projected to grow 17 percent over the next ten years, much faster than the average for all occupations.

About 59,100 openings for social and human service assistants are projected each year, on average, over the decade. Many of those openings are expected to result from the need to replace workers who transfer to different occupations or exit the labor force, such as to retire.

Employment of Social and Human Service Assistants

A growing elderly population and rising demand for social services are expected to drive demand for these workers.

An increase in the number of older adults is expected to result in growing demand for social services such as delivery of meals and adult daycare. Because social and human service assistants often arrange for these services, there will need to be more of them to meet this increased demand.

In addition, growth is expected as more people seek treatment for their addictions and more drug offenders are sent to treatment programs rather than to jail. As a result, demand should increase for social and human service assistants who work in treatment programs or work with people with addictions.

Employment projections data for Social and Human Service Assistants, 2020-30
Occupational Title Employment, 2020 Projected Employment, 2030 Change, 2020-30
Percent Numeric
Social and human service assistants 417,600 487,100 17 69,500


A portion of the information on this page is used by permission of the U.S. Department of Labor.


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