Information Clerks

Career, Salary and Education Information

What They Do: Information clerks perform routine clerical duties, maintain records, collect data, and provide information to customers.

Work Environment: Although information clerks are employed in nearly every industry, many work in government agencies, hotels, and healthcare facilities. Most information clerks work full time.

How to Become One: Information clerks typically need a high school diploma and learn their skills on the job. Some employers may prefer to hire candidates with some college education or an associate’s degree, depending on the occupation.

Salary: The median annual wage for information clerks is $35,390.

Job Outlook: Employment of information clerks is projected to decline 3 percent over the next ten years.

Related Careers: Compare the job duties, education, job growth, and pay of information clerks with similar occupations.

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Top 3 Desk Clerk Jobs

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Top 3 Record Clerk Jobs

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  • Entry Level Medical Records Clerk - Arizona Arthritis and Rheumatology Associates - Glendale, AZ

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What Information Clerks Do[About this section] [To Top]

Information clerks perform routine clerical duties such as maintaining records, collecting data, and providing information to customers.

Duties of Information Clerks

Information clerks typically do the following:

  • Prepare routine reports, claims, bills, or orders
  • Collect and record data from customers, staff, and the public
  • Answer questions from customers and the public about products or services
  • File and maintain paper or electronic records

Information clerks perform routine office support functions in an organization, business, or government. They use telephones, computers, and other office equipment such as scanners and fax machines.

The following are examples of types of information clerks:

Correspondence clerks respond to inquiries from the public or customers. They prepare standard responses to requests for merchandise, damage claims, delinquent accounts, incorrect billings, or complaints about unsatisfactory services. They may also review the organization's records and type response letters for their supervisors to sign.

Court clerks organize and maintain court records. They prepare the calendar of cases, also known as the docket, and inform attorneys and witnesses about their upcoming court appearances. Court clerks also receive, file, and forward court documents.

Eligibility interviewers conduct interviews both in person and over the phone to determine if applicants qualify for government assistance and benefits. They answer applicants' questions about programs and may refer them to other agencies for assistance.

File clerks maintain electronic or paper records. They enter and retrieve data, organize records, and file documents. In organizations with electronic filing systems, file clerks scan and upload documents.

Hotel, motel, and resort desk clerks, also called front desk clerks, provide customer service to guests at the establishment's front desk. They check guests in and out, assign rooms, and process payments. They also keep occupancy records; take, confirm, or change room reservations; and provide information on the hotel's policies and services. In addition, front desk clerks answer phone calls, take and deliver messages for guests, and handle guests' requests and complaints. For example, when guests report problems in their rooms, clerks coordinate with maintenance staff to resolve the issue.

Human resources assistants provide administrative support to human resources managers. They maintain personnel records on employees, including their addresses, employment history, and performance evaluations. They may post information about job openings and compile candidates' résumés for review.

Interviewers conduct interviews over the phone, in person, through mail, or online. They use the information to complete forms, applications, or questionnaires for market research surveys, census forms, and medical histories. Interviewers typically follow set procedures and questionnaires to obtain specific information.

License clerks process applications for licenses and permits, administer tests, and collect application fees. They determine if applicants are qualified to receive particular licenses or if additional documentation needs to be submitted. They also maintain records of applications received and licenses issued.

Municipal clerks provide administrative support for town or city governments by maintaining government records. They record, maintain, and distribute minutes of town or city council meetings to local officials and staff and help prepare for elections. They may also answer requests for information from local, state, and federal officials and the public.

Order clerks receive orders from customers and process payments. For example, they may enter customer information, such as addresses and payment methods, into the order entry system. They also answer questions about prices and shipping.

Reservation and transportation ticket agents and travel clerks take and confirm passengers' reservations for hotels and transportation. They also sell and issue tickets and answer questions about itineraries, rates, and package tours. Ticket agents who work at airports and railroads also check bags and issue boarding passes to passengers.

Work Environment for Information Clerks[About this section] [To Top]

Information clerks hold about 1.5 million jobs. Employment in the detailed occupations that make up information clerks is distributed as follows:

Hotel, motel, and resort desk clerks 276,500
Interviewers, except eligibility and loan 201,900
Information and record clerks, all other 166,500
Court, municipal, and license clerks 163,700
Eligibility interviewers, government programs 147,500
Order clerks 146,000
Reservation and transportation ticket agents and travel clerks 126,300
Human resources assistants, except payroll and timekeeping 123,900
File clerks 106,700
Correspondence clerks 6,800

The largest employers of information clerks are as follows:

Local government, excluding education and hospitals 14%
Healthcare and social assistance 12%
Transportation and warehousing 7%
Federal government 7%
Administrative and support services 6%

Information clerks work in nearly every industry. Although most clerks work in offices, interviewers may travel to applicants' locations to meet with them.

The work of information clerks who provide customer service can be stressful, particularly when dealing with dissatisfied customers.

Reservation and transportation ticket agents at airports or shipping counters lift and maneuver heavy luggage or packages, which may weigh up to 100 pounds.

Injuries and Illnesses for Information Clerks

Information clerks who work as reservation and transportation ticket agents are sometimes injured on the job. The most common injuries are muscle strains, such as those that may occur from lifting heavy suitcases.

Information Clerk Work Schedules

Most information clerks work full time. However, part-time work is common for hotel clerks and file clerks.

Clerks in lodging and transportation establishments that are open around the clock may work evenings, weekends, and holidays.

How to Become an Information Clerk[About this section] [To Top]

Get the education you need: Find schools for Information Clerks near you!

Information clerks typically need a high school diploma and learn their skills on the job.

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Education for Information Clerks

Although candidates for most positions usually qualify with a high school diploma, human resources assistants generally need an associate's degree. Whether pursuing a degree or not, courses in word processing and spreadsheet applications are particularly helpful.

Information Clerk Training

Most information clerks receive short-term on-the-job training, usually lasting a few weeks. Training typically covers clerical procedures and the use of computer applications. Those employed in government receive training that may last several months and includes learning about various government programs and regulations.

Advancement for Information Clerks

Some information clerks may advance to other administrative positions with more responsibilities, such as secretaries and administrative assistants. With completion of a bachelor's degree, some human resources assistants may become human resources specialists.

Important Qualities for Information Clerks

Communication skills. Information clerks must be able to explain policies and procedures clearly to customers and the public.

Integrity. Information clerks, particularly human resources assistants, have access to confidential information. They must be trusted to adhere to the applicable confidentiality and privacy rules governing the dissemination of this information.

Interpersonal skills. Information clerks who work with the public and customers must understand and communicate information effectively in order to establish positive relationships.

Organizational skills. Information clerks must be able to retrieve files and other important information quickly and efficiently.

Information Clerk Salaries[About this section] [More salary/earnings info] [To Top]

The median annual wage for information clerks is $35,390. The median wage is the wage at which half the workers in an occupation earned more than that amount and half earned less. The lowest 10 percent earned less than $22,050, and the highest 10 percent earned more than $58,590.

Median annual wages for information clerks are as follows:

Eligibility interviewers, government programs $46,590
Human resources assistants, except payroll and timekeeping $41,430
Information and record clerks, all other $41,360
Court, municipal, and license clerks $39,380
Reservation and transportation ticket agents and travel clerks $38,380
Correspondence clerks $38,140
Interviewers, except eligibility and loan $34,970
Order clerks $34,240
File clerks $32,710
Hotel, motel, and resort desk clerks $24,470

The median annual wages for information clerks in the top industries in which they work are as follows:

Federal government $45,980
Local government, excluding education and hospitals $40,000
Transportation and warehousing $39,720
Healthcare and social assistance $35,740
Administrative and support services $34,220

Most information clerks work full time. However, part-time work is common for hotel clerks and file clerks.

Clerks who work in lodging and transportation establishments that are open around the clock may work evenings, weekends, and holidays.

Union Membership for Information Clerks

Compared with workers in all occupations, court, municipal, and license clerks, and government program eligibility interviewers, have a higher percentage of workers who belong to a union.

Job Outlook for Information Clerks[About this section] [To Top]

Employment of information clerks is projected to decline 3 percent over the next ten years. However, demand for information clerks will vary by occupation. (See table below.)

Overall employment of information clerks is expected to decline as organizations and businesses combine their administrative functions. For example, businesses increasingly use online applications for benefits and employment, thereby streamlining the process and requiring fewer workers.

Furthermore, increased use of online ordering and reservations systems and self-service ticketing kiosks will result in the need for fewer clerks to process orders and maintain files. In some businesses, including medical offices, receptionists and other workers do tasks that used to be done by clerks.

However, local governments will continue to need court, municipal, and license clerks for clerical duties in local courts, government agencies, or town councils. Tasks may include preparing dockets of cases to be called, preparing draft agendas or bylaws, keeping financial records, and issuing licenses or permits. There should also continue to be demand from local and state governments for eligibility interviewers to determine whether government assistance, such as unemployment or Social Security benefits, is appropriate for people applying for it.

Job Prospects for Information Clerks

Overall job prospects should be good because of the need to replace workers who leave the occupation each year. Workers with clerical or customer service experience and education beyond high school should have the best prospects.

Employment projections data for Information Clerks, 2019-29
Occupational Title Employment, 2019 Projected Employment, 2029 Change, 2019-29
Percent Numeric
Information clerks 1,465,800 1,427,800 -3 -38,000
  Correspondence clerks 6,800 6,600 -3 -200
  Court, municipal, and license clerks 163,700 171,600 5 7,900
  Eligibility interviewers, government programs 147,500 153,100 4 5,700
  File clerks 106,700 91,100 -15 -15,600
  Hotel, motel, and resort desk clerks 276,500 257,400 -7 -19,100
  Interviewers, except eligibility and loan 201,900 207,000 3 5,100
  Order clerks 146,000 129,100 -12 -16,800
  Human resources assistants, except payroll and timekeeping 123,900 117,700 -5 -6,200
  Reservation and transportation ticket agents and travel clerks 126,300 122,700 -3 -3,700
  Information and record clerks, all other 166,500 171,500 3 5,100


A portion of the information on this page is used by permission of the U.S. Department of Labor.


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