IT Support Services Degree - Online and Campus Programs

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Give your career a boost with an education from Mayfield College. Our academic programs include medical front office, computer support technician, and general office management.

Locations:  Cathedral City, CA

Programs:
  • Computer Support Technician

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About the College of Westchester

Since 1915, The College of Westchester (CW) has focused on the career success of its students. CW's academic programs are carefully designed to provide the skills and competencies most desired by employers. Our campus environment is highly personal and our culture centers on service to students. CW faculty is selected based on experience, credentials and a caring attitude to bring real world knowledge to the classroom. The College's technologies and web-enhanced learning tools give students anywhere, anytime connectivity to courses, professors, classmates and services. The College of Westchester offers an exceptional experience that can lead to a lifetime of achievement and success.

Locations:  White Plains, NY

Programs:
  • AAS-Computer Network Administration

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Since 1866, Davenport University has been providing students with real-world experience, giving them the edge they need to get the career they want.

Our goal is to offer guaranteed job placement to most of our students by 2020. 

Locations:  Lansing, MI Midland, MI

Programs:
  • Network Management and Security, BS

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What You Need to Know to Work in IT Support Services

Information technology (IT) support services workers must have both excellent customer service skills and be able to identify, analyze, and solve a variety of technical problems. They usually fall into one of two categories--technical support specialists or help desk technicians. Technical specialists typically work in-house, installing and overseeing their company's computer networks. Help desk technicians work with customers over the phone or via email to resolve problems. Entry level PC support services workers are often able to advance into senior positions to deal with more complex technical issues and to manage other IT support service employees.

IT Support Services Training and Education

Education requirements for IT support services professionals vary by employer. You may be able to work in the field without a degree, but most employers prefer at least an associate's or bachelor's degree, generally in computer science or a related field. You can advance your career by upgrading your degree, taking IT support services classes, and obtaining professional certifications. Many employers are willing to help finance continuing education for their employees.

Career Outlook and Salaries for IT Support Services

The U.S. Bureau of Labor Statistics (BLS) predicts that IT workers will have faster than average job growth through 2018. Opportunities should be particularly good in technology-rich industries such as software publishing, hosting and related services, and computer systems design. IN 2008, the median yearly pay for IT support service professionals was $43,450 with the upper 10% earning more than $70,750.