IT Support Services Degree - Online and Campus Programs

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Building on Purdue's mission to provide greater access to affordable, world-class education, Purdue University Global delivers a fully personalized online experience that's tailored to working adults. By opening the doors to adults who need flexibility to fit learning into their busy lives, we make it possible to achieve a high-quality education from a prestigious university system—completely online.

  • AAS in Information Technology - Network Administration
  • BS in Information Technology - Network Administration

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Since 1866, Davenport University has been providing students with real-world experience, giving them the edge they need to get the career they want.

Our goal is to offer guaranteed job placement to most of our students by 2020. 

Locations:  Lansing, MI

  • Network Management and Security, BS

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Get the real-world training you need to build a better career at CDI College. Choose from morning, afternoon and evening classes at one of many community-based locations across Canada.

Locations:  Edmonton, AB Scarborough, ON Surrey, BC More...

  • Network Systems Engineer
  • Network Administrator
  • Network Systems Management

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What You Need to Know to Work in IT Support Services

Information technology (IT) support services workers must have both excellent customer service skills and be able to identify, analyze, and solve a variety of technical problems. They usually fall into one of two categories--technical support specialists or help desk technicians. Technical specialists typically work in-house, installing and overseeing their company's computer networks. Help desk technicians work with customers over the phone or via email to resolve problems. Entry level PC support services workers are often able to advance into senior positions to deal with more complex technical issues and to manage other IT support service employees.

IT Support Services Training and Education

Education requirements for IT support services professionals vary by employer. You may be able to work in the field without a degree, but most employers prefer at least an associate's or bachelor's degree, generally in computer science or a related field. You can advance your career by upgrading your degree, taking IT support services classes, and obtaining professional certifications. Many employers are willing to help finance continuing education for their employees.

Career Outlook and Salaries for IT Support Services

The U.S. Bureau of Labor Statistics (BLS) predicts that IT workers will have faster than average job growth through 2018. Opportunities should be particularly good in technology-rich industries such as software publishing, hosting and related services, and computer systems design. IN 2008, the median yearly pay for IT support service professionals was $43,450 with the upper 10% earning more than $70,750.