Tellers

Career, Salary and Education Information

Following is everything you need to know about a career as a teller with lots of details. As a first step, take a look at some of the following jobs, which are real jobs with real employers. You will be able to see the very real job career requirements for employers who are actively hiring. The link will open in a new tab so that you can come back to this page to continue reading about the career:

Top 3 Teller Jobs

  • PT Teller - The State Bank - Birch Run, MI

    Cross-sells other products and services whenever possible and refers business to other areas of the Bank. Acts as a supervisor on Saturday's (some

  • Teller - TCF Bank - Mount Prospect, IL

    Build customer trust and loyalty by proficiently answering customer’s questions; explaining policies thoroughly, and fulfilling customer

  • Senior Teller - Advia Credit Union - New Baltimore, MI

    Responsible for accurately processing financial transactions and being an effective source of information for our members. Provides friendly

See all Teller jobs

What Tellers Do[About this section] [To Top]

Tellers are responsible for accurately processing routine transactions at a bank. These transactions include cashing checks, depositing money, and collecting loan payments.

Duties of Tellers

Tellers typically do the following:

  • Count the cash in their drawer at the start of their shift
  • Accept checks, cash, and other forms of payment from customers
  • Answer questions from customers about their accounts
  • Prepare specialized types of funds, such as traveler's checks, savings bonds, and money orders
  • Exchange dollars for foreign currency
  • Order bank cards and checks for customers
  • Record all transactions electronically throughout their shift
  • Count the cash in their drawer at the end of their shift and make sure the amounts balance

Tellers are responsible for the safe and accurate handling of the money they process. When cashing a check, they must verify the customer's identity and make sure that the account has enough money to cover the transaction. When counting cash, tellers must be careful not to make errors. If a customer is interested in financial products or services, such as certificates of deposits (CDs) and loans, tellers explain the products and services offered by the bank and refer the customer to the appropriate personnel.

In most banks, tellers record account changes using computers that give them easy access to the customer's financial information. Tellers also can use this information when recommending a new product or service.

Head tellers manage teller operations. Besides doing the same tasks as those done by other tellers, they perform some managerial duties, such as setting work schedules or helping less experienced tellers. Because of their experience, head tellers may deal with difficult customer problems, such as errors in customer accounts. Head tellers also go to the vault (where larger amounts of money are kept) and ensure that other tellers have enough cash to cover their shift.

Work Environment for Tellers[About this section] [To Top]

Tellers hold about 502,700 jobs. The largest employers of tellers are as follows:

Depository credit intermediation 88%
Activities related to credit intermediation 5
Nondepository credit intermediation 4

The depository credit intermediation industry includes commercial bank branches, where tellers are primarily employed.

Teller Work Schedules

Most tellers work full time, and about 3 in 10 work part time.

How to Become a Teller[About this section] [To Top]

Get the education you need: Find schools for Tellers near you!

Most tellers have a high school diploma and receive about 1 month of on-the-job training. Some banks do background checks before hiring a new teller.

Education for Tellers

Tellers usually need a high school diploma or equivalent. Some tellers may take some college courses, but a degree is rarely required for a job applicant to be hired.

Teller Training

New tellers usually receive brief on-the-job training, typically lasting about 1 month. Normally, a head teller or another experienced teller trains them. During this training, tellers learn how to balance cash drawers and verify signatures. They also learn the computer software that their bank uses and the financial products and services the bank offers.

Advancement for Tellers

Experienced tellers can advance within their bank. They can become head tellers or move to other supervisory positions. Some tellers can advance to other occupations, such as loan officer. They can also move to sales positions.

Important Qualities for Tellers

Customer-service skills. Tellers spend their day interacting with bank customers. They must be friendly, helpful, and patient. They must be able to understand customer needs and explain service options to their customers.

Detail oriented. Tellers must be sure not to make errors when dealing with customers' money.

Math skills. Because they count and handle large amounts of money, tellers must be good at arithmetic.

Teller Salaries[About this section] [More salary/earnings info] [To Top]

The median annual wage for tellers is $27,260. The median wage is the wage at which half the workers in an occupation earned more than that amount and half earned less. The lowest 10 percent earned less than $20,810, and the highest 10 percent earned more than $37,760.

The median annual wages for tellers in the top industries in which they work are as follows:

Depository credit intermediation $27,420
Nondepository credit intermediation 25,750
Activities related to credit intermediation 24,600

Most tellers work full time, and about 3 in 10 work part time.

Job Outlook for Tellers[About this section] [To Top]

Employment of tellers is projected to decline 8 percent over the next ten years.

Historically, job growth for tellers was driven by the expansion of bank branches, where most tellers work. However, the number of bank branches has been in decline due to technological change. The rise of online and mobile banking allows customers to handle many transactions traditionally performed by tellers, such as depositing checks. As more people use these tools, fewer bank customers will visit the teller window. This will result in decreased demand for tellers.

In addition, automation is expected to lead to fewer tellers per bank branch. Some banks are developing video kiosks that allow customers to interact with tellers through webcams at ATMs. This will allow tellers to service a greater number of customers from one location, reducing the number of tellers needed for each bank.

"Enhanced ATMs" are another emerging form of automation technology. These machines are expected to perform an increasing range of customer service and clerical tasks currently done by tellers, such as issuing debit cards or detecting counterfeit currency. This will allow for far greater productivity for tellers, as they will be left with only the most complex customer service tasks. This also will result in fewer tellers employed per bank branch.

Job Prospects for Tellers

Despite the projected employment decline, tellers will still find some job openings due to the need to replace workers who leave this large occupation.

Employment projections data for Tellers, 2016-26
Occupational Title Employment, 2016 Projected Employment, 2026 Change, 2016-26
Percent Numeric
Tellers 502,700 460,900 -8 -41,700


*Some content used by permission of the Bureau of Labor Statistics, U.S. Department of Labor.

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