Serve as the primary point of contact for assigned client accounts. Conduct regular business reviews and performance presentations. Monitor service delivery and ensure adherence to SLAs and KPIs. Collaborate with operations, QA, and training teams to...
The PACS/ RIS Specialist manages daily operations and improves work processes in Diagnostic Imaging. They handle applications supporting Diagnostic Imaging operations. Schedule. Monday - Friday 11 PM - 7 AM - Essential Functions of the Role.
Manage full-cycle recruitment for contact center roles. Source candidates through job boards, social media, and referrals. Conduct interviews, assessments, and background checks. Coordinate with hiring managers to understand staffing needs. Maintain...
Exciting new department at Medical Center Temple offering the opportunity to work in a fast pace ever changing patient care environment. You never experience the same day twice! You will experience a fast-paced environment working with multiple...
Oversee daily operations of the contact center, ensuring KPIs and SLAs are consistently met. Lead and mentor supervisors, team leads, and support staff. Analyze performance data and implement strategies for improvement. Collaborate with clients to...
The Pharmacist 1 provides pharmaceutical care to patients in a clinical setting. Compounds and dispenses medications following regulations and organizational policy. Serves as a resource to other healthcare professionals, including pharmacists,...
Supervise QA analysts and oversee daily monitoring of agent interactions. Conduct calibration sessions to ensure scoring consistency across teams. Analyze QA data and trends to identify performance gaps and training needs. Provide coaching and...