Family Support Associate (Bilingual)

About Room to Grow

At Room to Grow, we believe that strong starts in childhood lead to strong outcomes in life—and that parents and caregivers are best equipped to nurture their children’s growth and development when they have the support they need to thrive. We partner with families during the critical early years (ages 0-3) through our unique, strengths-based program, working alongside parents to offer:

• One-on-one personalized guidance to develop effective parenting strategies
• High-quality baby and toddler essentials through our thoughtfully designed Baby Boutique
• Connections to local resources and a supportive community

Room to Grow is a non-profit organization operating in New York and Boston with a team of 50+ passionate and dedicated team members. Check out our website to learn more about us!

Position Summary

The Family Support Associate (Bilingual) plays a key role in Room to Grow’s mission by guiding families through the "2nd Hour" of their program visit—a dedicated time when parents and caregivers select essential baby and toddler items to take home.

In the Baby Boutique, a welcoming and thoughtfully designed space, families choose from a variety of high-quality, donated items, including clothing, toys, books, and equipment. Your role is to ensure this experience is smooth, informative, and dignified by assisting caregivers, answering their questions, and helping them find items that best support their child’s development and their personal approach to parenting.

Beyond working directly with families, you will collaborate with our Inventory Operations team to ensure a well-organized, accessible, and replenished Baby Boutique. This role is perfect for someone who is resourceful, energetic, organized, and passionate about working with families and young children.

This position reports to the Coordinator, 2nd Hour Family Support. It is a full-time, in-person position based primarily out of our family centers in South End and Dorchester, with occasional travel to our warehouse in Hyde Park. The current schedule is 10:00 AM - 6:00 PM on Monday and Friday; and 9:30 AM - 5:30 PM on Tuesday, Wednesday, & Thursday. Hours may fluctuate based on the needs of the baby boutique, and the schedule could shift depending on daily requirements. Fluency in Spanish and English is required.

Position Responsibilities

Key responsibilities include, but are not limited to:

Family Support & Boutique Experience

• Facilitate parents and caregivers through the Baby Boutique, ensuring they can easily find items that meet their needs.
• Encourage and empower caregivers by supporting their choices in selecting books, toys, clothing, and equipment suited for their child.
• Answer parents’ questions, affirm their strengths, and create a welcoming, respectful, and dignified shopping experience.
• Maintain a well-organized and inviting Baby Boutique that reflects Room to Grow’s values of warmth, dignity, and comfort.
• Ensure a safe, child-friendly environment that encourages parent-child interactions, such as exploring books and introducing new toys.

Inventory Coordination & Operations

• Communicate regularly with the other regional teams to ensure inventory needs are met across all Family Centers.
• As needed, prepare personalized "bundles" of baby and toddler items for families attending virtual visits (in the place of families shopping themselves). Thoughtfully select developmentally appropriate items based on Room to Grow’s distribution guides and families’ documented preferences in Salesforce.
• Pack items thoughtfully to ensure that the items are well-organized and secure for families to bring home from the Family Center.
• Restock and organize inventory in the Baby Boutique, ensuring families have access to essential items.
• Maintain organization of the overstock/volunteer space to ensure a smooth inventory flow.

Collaboration & Administrative Support

• Partner with other Family Support practitioners to provide coordinated support for families.
  • Work closely with team members to coordinate bundle logistics and communicate updates.
  • Debrief and share insights from family visits to strengthen practice skills and align with Room to Grow’s practice support structures
• Maintain accurate records in Salesforce, ensuring family visit data is documented and up to date.
• Assist in answering and directing incoming phone calls to support family inquiries and engagement.
• Support regional projects, including special events and social media collaborations as needed
• Participate in volunteer engagement sessions, fostering relationships and encouraging ongoing support as needed

Qualifications and Experience

• A passion for the mission, vision, and core values of Room to Grow
• Energetic and hospitable with strong customer service skills
• Organized with high attention to detail
• Strong communication skills and comfortable with external engagement
• High level of professionalism, integrity, accountability, and judgment
• Highly resourceful, adaptable/agile, and ability to multitask
• Must be a team player and also be able to work individually and take initiative
• Interested in exploring child development topics and engaging with baby items
• Adept at using technology and documenting information in an electronic system
• Experience working directly with young children and families strongly preferred
• Able to lift 40 pounds
• No diploma or certification required
• Fluency in Spanish and English is required
• This role is primarily in-person in Boston, MA

Compensation and Benefits

Room to Grow offers a collaborative work environment, competitive compensation, and a comprehensive benefits package, including:

• 8+ weeks of paid time off per year
• Medical, Dental and Vision Insurance, Health FSA, Dependent Care FSA
• 403(b) retirement savings with matching program
• Quarterly wellness reimbursement up to $150 per quarter
• So much more!

Salary and benefits will be competitive for our field and commensurate with experience. Room to Grow is an equal opportunity employer and welcomes candidates from diverse backgrounds.

Reasonable Accommodations

We are committed to an inclusive interview experience, including providing reasonable accommodations to applicants with disabilities. We encourage you to share any required accommodations with Elise Spector, who will treat your requests as confidentially as possible.

Diversity, Equity, and Inclusion

We view differences between individuals (e.g., race, gender, age, cultural heritage, physical ability, education, beliefs, and lifestyle) as an asset. We celebrate what makes us unique and strive to create an inclusive environment for all. We are focused on fostering a culture of empowerment in an effort to better understand and serve the multifaceted cultures and identities of all of those within the Room to Grow community. At Room to Grow, our DEI efforts focus on uplifting the experiences and perspectives of underrepresented groups and doing the work that draws out the best in all of us.