Consists of national and international support. • Identifies, researches, and resolves technical problems • IT TRAINER
Interface directly with customer(s) to identify their needs, clarify information and route issues/Tickets accordingly to the appropriate specialized
Increases overall branch performance with new business by networking and community outreach; Select employer group
Provide information by accessing alphabetical, geographical, or other directories. Assist customers with special billing requests, such as charges to a third party and credits or refunds for incorrectly dialed numbers or bad connections. May handle emergency calls and assist children or people with physical disabilities to make telephone calls.
Projected employment change, 2014–24:
Education and training:
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*Some content used by permission of the Bureau of Labor Statistics, U.S. Department of Labor.