Serves customers by taking telephone, fax, and email inquiries; and providing information. • Ensure that “no fail” calls are handled in an
Engineer aerial, underground, and inside fiber optic routes, road moves. • Copper telephone cable design including size and gauge, cross box
Drivers license is required, CDL A or B is preferred, must follow all safety
Provide information by accessing alphabetical, geographical, or other directories. Assist customers with special billing requests, such as charges to a third party and credits or refunds for incorrectly dialed numbers or bad connections. May handle emergency calls and assist children or people with physical disabilities to make telephone calls.
Projected employment change, 2014–24:
Education and training:
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*Some content used by permission of the Bureau of Labor Statistics, U.S. Department of Labor.